L3 Technical Support Engineer (Remote, Contract)

US-based leading provider of SaaS solutions in IT Service Management is seeking a skilled and motivated L3 Technical Support Engineer to join our team on a remote, contract basis.

What You'll Do:

• In this role you will provide advanced technical support for our proprietary software products to primarily English-speaking clients.
• The core requirement for this position is advanced scripting proficiency.
• Strong problem-solving abilities are essential, and familiarity with database management systems is highly desirable.
• We are open to considering candidates with experience in software development support for this position.
• This is an excellent opportunity for a specialist to expand their skills, move into a more creative and promising field, and gain experience with automation, integrations, and modern web technologies. 

• Provide advanced technical support for the company’s products, resolving complex customer issues.
• Develop automation scripts to optimize technical support processes.
• Diagnose and troubleshoot issues related to software, systems, and networks.
• Analyze data using SQL queries and resolve database-related questions.
• Document solutions and update the knowledge base.
• Communicate with clients and colleagues in English, providing clear and effective solutions.

• 2-3 years of experience in technical support, preferably at L2 or L3 levels.
• Excellent proficiency in at least one scripting language or/or (Python, PowerShell, JavaScript).
• Knowledge of SQL and experience working with RDBMS.
• Skills in integrating with third-party APIs.
• Familiarity with modern web technologies and troubleshooting network issues.
• Experience working with Windows, Linux, and/or macOS.
• Fluent in both English and Russian.

Advantages:

• Experience in software development support.
• Experience with Jira or Bugzilla.

• This is a remote, independent contractor position.
• We provide a comfortable, team-oriented, engaging, and rewarding business environment with competitive salaries.
• Flexible work schedule with the ability to adjust start and end times within reasonable limits, but work is only during daytime hours in the candidate’s time zone.

To Apply:

• Please submit your resume and a cover letter outlining your relevant experience and qualifications.